What is the refund policy?

You can cancel your membership at any time by contacting us at admin@nockcollaborative.com with the subject line “Cancellation Request.” Please note that your One-Year Metabolic Reset or your Metabolic Health Assessment will only be refundable in the scenarios outlined below:

One Time Fee Assessments:

• If you change your mind and decide to cancel within 48 hours of purchase, you may request a full refund. 

• If you change your mind and decide to cancel after 48 hours of purchase, but before your Assessment, you may request a refund, less a $50 fee. If you've had your Assessment, your payment is non-refundable and we cannot issue a refund.

• If you do not complete your Assessment within 45 days of purchase, you forfeit the Assessment, and are not eligible for a refund.

The NOCK Life Program - Paid Monthly, Quarterly or Annually.

• If you change your mind and decide to cancel within 48 hours of purchase, you may request a full refund. 

• If you change your mind and decide to cancel after 48 hours of joining, but before your first coaching session, you may request a refund, less a $150 fee. If you do not complete your first session visit within 30 days of purchase, we will cancel your membership and you may request a refund, less a $250 fee. If you received a discount when you joined, your refund will reflect the discounted amount.

• If you change your mind and decide to cancel after your first session, your payment is non-refundable and we cannot issue a refund. 

• If you need to take a break for any reason, you can pause for up to 90 days once during your membership. After 90 days, you will be able to rejoin your program for the remaining duration of your membership.

If you paid by credit or debit card you will receive a refund on the card on file per our terms and conditions, and the refund amount will appear on your card within three to five business days of confirming you are refund eligible. 

If you paid via Affirm, NOCK will submit the refund via Affirm within ten days of confirmation you are refund eligible. Affirm will then credit any payments you have made and you will see the refund reflected in your loan balance on Affirm within three to ten business days (more details here). 

By accepting a refund, you are choosing to terminate your NOCK Life Membership. 

Read our full Membership Terms & Conditions for more information about our membership. For any questions about our membership options, reach out to us admin@nockcollaborative.com. We’re in this with you and will make sure that you are set up for sustainable results.